Question And Answer(QNA)

What payment options are available at dentabazar.com?

•  Debit Card

•  Credit Card

•  Net banking

•  Cash on Delivery

What is Cash on Delivery?

Cash on Delivery allows you to pay for your order in cash at the time of delivery. dentabazar.com offers Cash on Delivery option for all orders between Rs. 500 and Rs. 20,000 on most of the delivery addresses. To place an order and pay for it using Cash on Delivery (COD), please select the 'Cash On Delivery' option on the payment page.

Why can't I see the COD option on my payment page?

If you do not see a COD option on your payment page, this may be due to one of the following reasons:
Our courier partners may not support the Cash on Delivery option on your delivery address.

Is there any extra charge I have to pay for Cash on Delivery?

Cash on delivery is free.

Orders

How to place an order?

We at dentabazar.com try our best to give you an amazing shopping experience and that's why we made it very simple to buy a product. Just go to dentabazar.com > scroll the category you wish to look at products in > Select the product > Have a look at different views of the products > Select the size > Select the color> Click on Buy Now > Click on Check out > fill the shipping information > make the payment through Credit/Debit Card /Net banking or alternatively you can select the Cash on Delivery option > your order would be placed successfully. In case, you are still facing any problem in placing the order, you may call our customer executives @ +91-+91 88899 13805 or write an email at info@dentabazar.com.We would be there to assist you at the earliest.

How much time it would take to get me my order?

Normally it takes 15 to 30 minutes to reach your doorstep from the date of order placed. (Delivery time may be exceeded depending upon your location).

How are orders on dentabazar.com delivered to me?

We dispatch your order through a reputed logistics partner (Depending on your location).

How would dentabazar.com inform me when my order is dispatched from its warehouse?

We always keep you informed with the progress of your order. Once your order is shipped from our end, you shall receive an SMS and an Email mentioning the shipping detail such as Courier Company, Docket No etc.

IF YOU RECEIVE AN OPEN OR A TAMPERED PACKAGE AT THE TIME OF DELIVERY, PLEASE DO NOT ACCEPT IT.

Franchise Inquiry

Franchise inquiry of our Exclusive Outlets?

We thank you for showing interest in our organization. Please drop us an email @ info@ dentabazar.com we shall get back to you at the earliest.

Have any queries related to our Multi Brand Outlets?

We would love to assist you, please drop us an email @ info@dentabazar.com, we shall get back to you at the earliest.

Any query related to the return of the products you have bought from our outlets?

Please drop us an email @ info@dentabazar.com or call +91 88899 13805 .

Returns / Size Replacement

We hope that you will love every purchase with us. But if ever a product has any manufacturing defect or has any variation from the product selected in order you can return it in its original condition by informing us within 24 hours of receiving the product. In case of any issues related to manufacturing defects after using the product,the customer has to approach us within 7 days from the receipt of delivery. In case the desired product is unavailable with us then we'll issue a cash voucher of the paid amount which can be used for future purchases. However, exchange/return requests will not be considered more than once against one particular order. You can send email @ info@dentabazar.com within 24 hours of receiving the product. You can return the product(s) to the following address:

Sanchi Complex, B-7, opp. Board Office, Shivaji Nagar, Bhopal, Madhya Pradesh 462016.

Call : +91-+91 88899 13805

There are a few things that you need to make sure of before returning a product.

• All items to be returned or exchanged must be unused and in their original condition, and should not be broken or tampered with.

• In case you had purchased an item which had a free gift associated with it and you wish to return the item, please also return the free gift.

Cancellation or Modification

Can I cancel my order?

Yes, you can but you can do so within 6 hours of placing an order or before we have processed your order by contacting our customer care at +91-+91 88899 13805 .

Can I modify my order once it is placed?

Yes, you can modify the order or shipping address of your order by contacting our customer support team at+91-+91 88899 13805 . Our customer care associates can modify your order if you contacted us before we have processed it. This is subject to availability of the product required.

When and how would I receive a refund of the order I have cancelled?

If you had placed order by selecting Cash on Delivery option, there is no amount to refund because you haven't paid for that. And if you have placed the order by using Credit/Debit card or Netbanking then we will issue a cash voucher of the same amount to your account with 30 days validity which you can use in your next purchase with us.

Coupons

If there is any refund situation or any promotional campaigns in which we issue you a cash voucher or coupon, you can redeem the same in the following ways at the time of placing the order. Click on my cart > Click on Order Summary > Enter the voucher code in the field next to the voucher code row > Click on Add > You will see your voucher is added to the cart and has the predefined value.

SHIPPING

How much time it would take to get me my order?

Normally, we ship your order within 15 minutes of receiving the order and it takes 15 to 30 minutes to reach to your doorstep. (Delivery time may be exceeded depends upon your location).In case of any issue related to delivery of order, customer has to report us within 1 months from date of order shipping, no complaint after 1 months will be entertained.

How would dentabazar.com inform me when my order is dispatched from its warehouse?

We always keep you informed of the progress of your order. Once your order is shipped from our end, you will receive an SMS and an Email mentioning the shipping details as Courier Company, Docket No, etc.

PAYMENTS

How do I pay for a dentabazar.com purchase?

dentabazar.com offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that dentabazar.com 's trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times. You may use Internet Banking, Gift Card, Cash on Delivery, and Wallet to make your purchase. dentabazar.com also accepts payments made using Visa, MasterCard, Maestro, and American Express credit/debit cards in India and other countries.

Are there any hidden charges (Octroi or Sales Tax) when I make a purchase on dentabazar.com?

There are NO hidden charges when you make a purchase on dentabazar.com. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.

Delivery charges may be extra depending on the Order Value . There Is Delivery Charges For Order Having Worth Rs 3000 Or less.

What is Cash on Delivery?

If you are not comfortable making an online payment dentabazar.com, you can opt for the Cash on Delivery (C-o-D) payment method instead. With C-o-D you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.

The maximum order value for a Cash on Delivery (C-o-D) payment is 20,000. It is strictly a cash-only payment method. Gift Cards or store credit cannot be used for C-o-D orders. Foreign currency cannot be used to make a C-o-D payment. Only Indian Rupees are accepted.

How do I pay using a credit/debit card?

We accept payments made by credit/debit cards issued in India and other countries.

Credit cards

We accept payments made using Visa, MasterCard, and American Express credit cards.

To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password.

Debit cards

We accept payments made using Visa, MasterCard, and Maestro debit cards.

To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.

Is it safe to use my credit/debit card on dentabazar.com* ?

All credit card and debit card payments on dentabazar.com are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.

dentabazar.com realizes the importance of strong fraud detection and resolution capabilities. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.

What steps does dentabazar.com take to prevent card fraud?

dentabazar.com realizes the importance of strong fraud detection and resolution capabilities. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.

In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine cardholder. We apologize for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.

Can I use my bank's Internet Banking feature to make a payment?

Yes. dentabazar.com offers you the convenience of using your bank's Internet Banking service to make a payment towards your order. With this, you can directly transfer funds from your bank account while conducting a highly secure transaction.

We accept payment through Internet Banking for the following banks:

Can I make a credit/debit card or Internet Banking payment on dentabazar.com through my mobile?

Yes, you can make credit card payments through the dentabazar.com mobile site and application. dentabazar.com protects your card information while securely transmitting it to the secure and trusted payment gateways managed by leading banks.

How do I place a Cash on Delivery (C-o-D) order?

All items that have the "Cash on Delivery Available" icon are valid for order by Cash on Delivery.

Add the item(s) to your cart and proceed to checkout. When prompted to choose a payment option, select "Pay By Cash on Delivery".

Once verified and confirmed, your order will be processed for shipment in the time specified, from the date of confirmation. You will be required to make a cash-only payment to our courier partner at the time of delivery of your order to complete the payment.

Terms & Conditions:

•  The maximum order value for C-o-D is Rs.20,000

•  Gift Cards or Store Credit cannot be used for C-o-D orders

•  Cash-only payment at the time of delivery.